Customer Service Executive - Malaysia

Our Company, a leader in value-added logistics and high-tech services, is recruiting...

• Strong in operations and customer service related industry
• Handling day-to-day operations independently
• Data creation and entries
• Prepare transport documentations bookings with shipping line and B/L documentations
• Generating, submission and booking bagging orders for manipulation
• Manage customer and vendor complaints
• Daily interactions with customers and vendors on shipment status
• Oversee and manage the invoicing process, ensuring accuracy and timeliness in billing.
• Coordinate with finance and other relevant departments to streamline invoicing activities.

• GCE 'O' level and/or Diploma in relevant discipline
• Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)
• Customer focused and a great team player who is able to work independently
• Experience in inventory management with strong administrative skills
• Knowledge in SAP order processing and proficient in Microsoft Office