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Customer Service Executive - Malaysia

  • Johor, Johor, Malaysia
Customer Service

Job description

Our Company, a leader in value-added logistics and high-tech services, is recruiting...

Job description

  • Strong in operations and customer service related industry
  • Handling day-to-day operations independently
  • Data creation and entries
  • Prepare transport documentations bookings with shipping line and B/L documentations
  • Generating, submission and booking bagging orders for manipulation
  • Manage customer and vendor complaints
  • Daily interactions with customers and vendors on shipment status

Job requirements

  • GCE 'O' level and/or Diploma in relevant discipline
  • Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
  • Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)
  • Customer focused and a great team player who is able to work independently
  • Experience in inventory management with strong administrative skills
  • Knowledge in SAP order processing and proficient in Microsoft Office